Our Residents Charter

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A Charter of basic principles which Tower Hamlets Tenants and Residents call on all Registered Providers of Social Housing to adopt


Landlords: put your


on the table!

C Consultation: Consult us before important decisions are made that affect our homes. Explain how you have taken our views into account.
A Accountability: Make your structures and accounts transparent to all residents. All Board and Estate Board meetings and their minutes should be open and accessible to the public (with the exception of confidential items only where necessary).
R Recognition: Recognise, encourage and support properly constituted, independent Tenant and Resident Associations.
D Development: Discuss strategic planning issues and the disposal of public assets with residents in public. Take our views into account before implementing your proposals. Build to “Lifetime Home” standards.
S Standards: Grant and retain secure and lifelong tenancies.
Keep rents low and genuinely affordable. No “fast-track” evictions under Ground 8 of the Housing Act 1988. Work with residents to deliver high standards of repairs and maintenance.